Privacy Policy

Introduction

Last Updated: 2/17/2026

Solutions Functional Medicine (“SFM” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via email and SMS/text messaging.

Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Account information

  • Payment information (if applicable)

  • Any other information you voluntarily provide to us

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and tracking technologies

How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and improve our services

  • Process transactions

  • Respond to inquiries and customer service requests

  • Send service notifications and updates

  • Communicate via email and SMS/text messaging

  • Provide customer support

  • Comply with applicable local, state, and federal laws and regulations

Email Communications

We may use your email address to:

  • Respond to your messages or inquiries

  • Provide service updates

  • Send account-related notifications

  • Send marketing communications (if you opt in)

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in the email or by contacting us at:

Email: info@fairhopehealthky.com
Phone: 859-251-6220

Please note that we may continue to send transactional or service-related communications necessary to maintain your account or provide services. Please note that if you opt out of marketing emails, you may stop receiving transactional or service-related communications dependent upon the messaging provider. You may need to contact our office, then follow specific instructions to begin receiving emails in the future.

SMS/Text Messaging Policy

If you provide your phone number to us, you consent to receive SMS/text messages from Solutions Functional Medicine for purposes that may include:

  • Customer support communications

  • Service notifications

  • Account updates

  • Appointment reminders

  • Important business communications

Message Frequency

Message frequency varies based on your interaction with us.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You may opt out of SMS/text messages at any time by:

  • Replying STOP to any message

  • Contacting us at info@fairhopehealthky.com

  • Calling 859-251-6220

    After opting out, you will receive one final confirmation message to confirm your request. No further SMS messages will be sent unless you re-initiate communication.

    If SMS communications are facilitated through our Electronic Health Record (EHR) system, opt-out requests will be processed in accordance with that system’s communication controls and suppression protocols. Please note that if you opt out of marketing messages, you may stop receiving transactional or service-related communications dependent upon the messaging provider. You may need to contact our office, then follow specific instructions to begin receiving messages in the future. We do not sell your personal information.

Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Service providers who assist in operating our business

  • Payment processors

  • Messaging and communications service providers

  • Electronic Health Record (EHR) providers

  • Legal authorities when required by law

All third-party providers are required to maintain appropriate safeguards for your information

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfill legitimate business purposes

  • Comply with legal, regulatory, or contractual obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent (where applicable)

To exercise your rights, please contact us at:

Email: info@fairhopehealthky.com
Phone: 859-251-6220

We will verify your identity before processing your request.

Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You may control cookie settings through your browser preferences.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 in accordance with the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have collected personal information from a child under 13, we will take appropriate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Solutions Functional Medicine

Email: info@fairhopehealthky.com

Phone: 859-251-6220

Address: 1084 Wellington Way, Lexington, KY 40513