Privacy Policy

Introduction

Last Updated: 2/17/2026

Solutions Functional Medicine (“SFM” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us, including via email and SMS/text messaging.

Information We Collect

We may collect the following categories of information:

Personal Information

  • Name

  • Email address

  • Phone number

  • Mailing address

  • Account information

  • Payment information (if applicable)

  • Any other information you voluntarily provide to us

Automatically Collected Information

  • IP address

  • Browser type and version

  • Device information

  • Website usage data

  • Cookies and tracking technologies

How We Use Your Information

We may use the information we collect to:

  • Provide, operate, and improve our services

  • Process transactions

  • Respond to inquiries and customer service requests

  • Send service notifications and updates

  • Communicate via email and SMS/text messaging

  • Provide customer support

  • Comply with applicable local, state, and federal laws and regulations

Email Communications

We may use your email address to:

  • Respond to your messages or inquiries

  • Provide service updates

  • Send account-related notifications

  • Send marketing communications (if you opt in)

You may unsubscribe from marketing emails at any time by clicking the “unsubscribe” link included in the email or by contacting us at:

Email: info@fairhopehealthky.com
Phone: 859-785-3007

Please note that we may continue to send transactional or service-related communications necessary to maintain your account or provide services. Please note that if you opt out of marketing emails, you may stop receiving transactional or service-related communications dependent upon the messaging provider. You may need to contact our office, then follow specific instructions to begin receiving emails in the future.

SMS/Text Messaging Policy

If you provide your phone number to us, you consent to receive SMS/text messages from Solutions Functional Medicine for purposes that may include:

  • Customer support communications

  • Service notifications

  • Account updates

  • Appointment reminders

  • Important business communications

Message Frequency

Message frequency varies based on your interaction with us.

Message & Data Rates

Message and data rates may apply depending on your mobile carrier.

Opt-Out Instructions

You may opt out of SMS/text messages at any time by:

  • Replying STOP to any message

  • Contacting us at info@fairhopehealthky.com

  • Calling 859-785-3007

    After opting out, you will receive one final confirmation message to confirm your request. No further SMS messages will be sent unless you re-initiate communication.

    If SMS communications are facilitated through our Electronic Health Record (EHR) system, opt-out requests will be processed in accordance with that system’s communication controls and suppression protocols. Please note that if you opt out of marketing messages, you may stop receiving transactional or service-related communications dependent upon the messaging provider. You may need to contact our office, then follow specific instructions to begin receiving messages in the future. We do not sell your personal information.

We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes. We are committed to protecting your privacy and ensuring that your personal information is not used for any marketing-related purposes without your explicit consent

SMS/MMS Terms and Conditions

By providing your mobile phone number to Solutions Functional Medicine Clinic, you consent to receive periodic SMS or MMS messages from us. These messages may include important updates, information, and other communications related to our products and services.

Providing Your Telephone Number and Notification Obligations

You affirm that the mobile number you have provided to us is accurate and current. You represent that you are the authorized subscriber or owner of any telephone number you provide. If there are any changes to your contact information, including changes to your telephone numbers, you agree to notify us immediately by sending an email to [your email] prior to the effect of the change.

Consent to Receive Automated Communications

By voluntarily providing your telephone number(s), you explicitly consent to receive recurring automated and non-automated text messages from Solutions Functional Medicine Clinic regarding our products, services, and your relationship with us. You acknowledge that consent to receive these messages is not a condition of purchase. Standard message and data rates may apply.

Opt-Out Instructions

To unsubscribe from our SMS/MMS messages at any time, you can text STOP, END, CANCEL, UNSUBSCRIBE, or QUIT in response to any message you receive from us. Additionally, you can send an email to [your email] specifying that you wish to opt out of text messages. You agree to receive a final message confirming your opt-out.

Assistance/Help

For help, text “HELP” to the number from which you’re receiving messages or email [your email].

Carrier Participation

Participating carriers in the United States include AT&T, T-Mobile®, Verizon Wireless, Sprint, Boost, U.S. Cellular®, MetroPCS®, InterOp, Cellcom, C Spire Wireless, Cricket, Virgin Mobile, among others. Not all carriers may support our SMS/MMS service. T-Mobile is not liable for delayed or undelivered messages.

Data Collection and Use

In connection with this SMS service, we may collect your mobile phone number, carrier’s name, and the date, time, and content of your messages, among other information you provide. This information may be used to contact you and to deliver the services you have requested from us.

Service Modifications and Termination

By subscribing or using the service, you acknowledge our right to modify or discontinue the service, with or without notice, at any time.

Indemnification

You agree to indemnify Solutions Functional Medicine Clinic against any claims, including privacy, tort, or others, arising from your voluntary provision of a telephone number not owned by you, failure to notify us of changes in your telephone number, or related to the Federal Telephone Consumer Protection Act or state law equivalents. You agree to defend and hold us harmless from any claims, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from such issues.

Participation Requirements

By participating in this Service, you affirm that you are at least eighteen (18) years of age, possess a wireless device capable of two-way messaging, are a customer of a participating wireless carrier, and have a text messaging service. Compatibility of cell phone models with the service, text messaging capabilities, and service availability may vary by carrier.

Miscellaneous

You warrant and represent that you possess all necessary rights, powers, and authority to agree to these terms and perform your obligations hereunder, and that doing so does not conflict with any other agreement to which you are bound. If any provision of these terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these terms shall otherwise remain in full force and effect.

For questions or concerns, please contact Solutions Functional Medicine Clinic at [your email] or by phone at [your phone number].

While Solutions Functional Medicine Clinic does not charge for text messages you receive, your mobile provider’s standard rates for text and data may apply. Contact your wireless provider for information about your text and data plan.

Sharing of Information

We do not sell your personal information.

We may share your information with:

  • Service providers who assist in operating our business

  • Payment processors

  • Messaging and communications service providers

  • Electronic Health Record (EHR) providers

  • Legal authorities when required by law

All third-party providers are required to maintain appropriate safeguards for your information

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no data transmission over the internet can be guaranteed to be 100% secure.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our services

  • Fulfill legitimate business purposes

  • Comply with legal, regulatory, or contractual obligations

  • Resolve disputes

  • Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

Your Privacy Rights

Depending on your state of residence, you may have rights regarding your personal information, including the right to:

  • Access personal information we hold about you

  • Correct inaccurate information

  • Request deletion of your information

  • Restrict or object to certain processing

  • Withdraw consent (where applicable)

To exercise your rights, please contact us at:

Email: info@fairhopehealthky.com
Phone: 859-785-3007

We will verify your identity before processing your request.

Cookies and Tracking Technologies

We may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve our services. You may control cookie settings through your browser preferences.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 in accordance with the Children’s Online Privacy Protection Act (COPPA). If we become aware that we have collected personal information from a child under 13, we will take appropriate steps to delete such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised “Last Updated” date. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Solutions Functional Medicine

Email: info@fairhopehealthky.com

Phone: 859-785-3007

Address: 1084 Wellington Way, Lexington, KY 40513